About this policy
Please read the policy carefully.
Who we are
We are Kivue Limited, a company registered in England and Wales - No.8607212. Our registered office is at:
9 Greyfriars Road
We are registered with the Information Commissioner’s Office under number ZA067988
To opt-out of any communications we send, you can either click the 'unsubscribe' link at the top of any emails or send an email to firstname.lastname@example.org to let us know you want to opt-out.
How we collect information from you
The settings in your browser allow you to accept or decline cookies depending upon your preferences. If you reject cookies you may not be able to use our website.
The service provider that assists us with managing our customer contact areas and content (www.firstbaseunlimited.com) uses a tool (HubSpot) which employs web beacons or similar technology to track which emails are opened, which contacts open attachments, which links are clicked on or documents downloaded. It may therefore process a user’s name, email address and IP address in connection with the tracking activities described above. More information on this is set out below under the section Sharing your information and in the third party privacy policies referenced there. You can adjust your settings to opt out from this technology, as specified in the HubSpot cookies policy at https://legal.hubspot.com/cookie-policy.
How we collect and retain further information
We collect information about you that you provide when you register to use software or our blog through completion of various forms on our site when you contact us, make enquiries, order products and services, apply to us, give us feedback, click on links, open emails or download information.
We may also collect information when you contact us by other methods other than the website and information that you supply to us after your initial contact with us. Information collected in these ways may identify you personally. We will retain information we collect about you for as long as we believe is reasonably necessary. Where we are processing the information under a contract with you, we will need to keep the information for the duration of the contract and for such period afterwards as may be necessary to deal with any post-contractual queries or issues and deal with our legal and financial obligations. We will need to keep financial records for 7 years. You can request deletion of your information by emailing us at email@example.com and we will delete this where it is not required for the reasons mentioned before.
How we keep your information secure
What your information is used for
If you register for a Perform account, we will use your information to provide this service to you and to carry out our contractual obligations to you and to notify you about changes to our services. We will also use your information for our legitimate business interests of providing customer service or responding to enquiries where you wish to use our blog or fill in forms on our website or otherwise wish to give use feedback. We will use this for our legitimate interests as long as this does not cause significant risk to your rights and freedoms.
When you register with us as a user, register on downloading information or signing up to our blog(s), buy from us or give us your opt-in consent, we will also use your information for our legitimate interests of marketing and promotion. For example, you may receive email newsletters and notification of blog posts as part of these marketing communications. There is an option to unsubscribe from these at any time.
If you do not object, we may use the information we hold on you for our legitimate business interests of obtaining customer feedback for service and product improvements and to improve the customer experience on your use of our software and/or services and/or website. We may also share your information with our associated consultancy company Pro4 Solutions Limited for our and their legitimate interests and to meet customer needs to the extent we believe this to be of benefit to you.
We may use aggregated data about users of our site, sales patterns and other statistical data for our legitimate interests of service administration, site and product improvements, but it will not be possible to identify individuals from that aggregated data.
Sharing your information
We may share your information with our associated consultancy company Pro4 Solutions Limited for our and their legitimate interests of creating business opportunities and meeting customer needs to the extent we believe this to be of benefit to you.
As mentioned above, we may also share your information with our partners for the purposes of data backup. For example, our blog is hosted on HubSpot.. We share this for our and your legitimate interests of providing the blog and relevant information on the blog and enhancing our website offering.
We may also share your information with a purchaser of our business or company subject to appropriate confidentiality undertakings, our professional advisers and where required by law or court order or to cooperate with investigations.
Except as set out above, we will not sell, publish or share any information about our customers unless given express permission to do so.
To access the information stored about you or obtain confirmation about whether we are processing your personal data
To request the information Kivue Limited has stored about you, which is your right as listed under the GDPR and Data Protection Act 2018 as a Subject Access Request, you must put this request into writing, and send to Kivue Limited. 9 Greyfriars Road, Reading, RG1 1NU. We may request further information to clarify your request or satisfy ourselves of your identity. We will respond within 30 days unless this is not possible due to the nature of the request in which case we will notify you of this as soon as possible, giving you an indication of our time line for response.
Your other rights
Under data protection legislation, in addition to the access right above, you have the right to:
request that we update or amend the information we hold about you, if it is wrong;
object to the processing of your information for direct marketing purposes or profiling;
object to your personal information being subject to automated processing;
ask us to remove your personal information from our records without delay, in certain circumstances;
a right to portability of photographs and images which you provided to us, returned in a ‘machine readable’ format and, where requested, transferred directly to another data controller (free of charge);
raise a concern or complaint with us about the way in which your information is being used;
if unsatisfied with the outcome of any complaint we have investigated, then raise a concern or complaint about the way in which your information is being used with a data protection authority – in the UK: the Information Commissioner's Office (ICO)